Terms of Service

Closr is a chat-first customer relationship management (CRM) platform designed for real estate agents. The service includes:

• Automated campaign generation, message drafting, lead scoring, and engagement signal detection using Claude by Anthropic
• Email integration via Gmail OAuth for sending, receiving, and tracking emails
• SMS messaging and voice calling via Twilio
• Contact and lead management with activity tracking
• AI chat assistants (Cloe and Cody) for in-app guidance and task execution
• Email open and click tracking via tracking pixels and link wrapping

You must be at least 18 years old to create an account. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorized use of your account

You agree not to use Closr to:

• Send unsolicited bulk emails (spam) or messages to individuals who have not consented to receive them
• Send content that is illegal, harassing, defamatory, or fraudulent
• Violate any applicable law or regulation, including but not limited to CAN-SPAM, CASL (Canada's Anti-Spam Legislation), TCPA, and GDPR
• Misrepresent your identity or affiliation in communications sent through the platform
• Upload malware, viruses, or other harmful code
• Attempt to reverse-engineer, decompile, or access the source code of the platform
• Use the platform to build a competing product or service

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice.

Closr uses AI (Claude by Anthropic) to generate campaign plans, email drafts, SMS messages, lead scores, and other content suggestions. You acknowledge and agree that:

• AI-generated content is provided as suggestions only and may contain errors, inaccuracies, or inappropriate content
• You are solely responsible for reviewing, editing, and approving all AI-generated content before it is sent to any recipient
• We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any purpose
• You bear full responsibility for all communications sent through Closr, whether AI-drafted or manually composed

Emails sent through Closr are sent from your own Gmail account via OAuth integration. You are solely responsible for:

• Ensuring all recipients have consented to receive your communications where required by law
• Complying with CAN-SPAM, CASL, and any other applicable email regulations
• Including required unsubscribe mechanisms and sender identification
• The content, accuracy, and legality of all emails sent through the platform

When using Closr's SMS and voice features (powered by Twilio), you agree to:

• Obtain proper consent from all recipients before sending SMS messages or making calls, as required by the Telephone Consumer Protection Act (TCPA), CASL, and other applicable regulations
• Honor opt-out requests promptly and maintain accurate do-not-call lists
• Send messages only during legally permitted hours
• Not use SMS or voice features for any unlawful purpose

Paid subscriptions are billed through Stripe. By subscribing to a paid plan, you agree to:

• Pay the applicable subscription fees on time
• Provide accurate and current billing information
• Authorize recurring charges at the agreed-upon interval (monthly or annually)

Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial billing periods.

Price changes. We may change subscription pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

Your data is yours. You retain full ownership of all contacts, leads, campaigns, messages, and other content you create or import into Closr.

By using Closr, you grant us a limited, non-exclusive license to process, store, and transmit your data solely for the purpose of providing and improving the service. This includes sending your data to third-party services (Anthropic, Google, Twilio, Stripe) as necessary to deliver the features you use.

You may export your data at any time. Upon account deletion, we will delete your data in accordance with our Privacy Policy.

To the maximum extent permitted by law:

• Closr is provided "as is" and "as available" without warranties of any kind, express or implied
• We do not warrant that the service will be uninterrupted, error-free, or secure
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service
• Our total liability for any claim arising from these Terms or your use of Closr shall not exceed the amount you paid us in the 12 months preceding the claim

You agree to indemnify and hold Bottleneck Labs harmless from any claims, damages, or expenses arising from your use of the platform, your violation of these Terms, or your violation of any law or third-party rights.

Closr is currently in beta. We strive to maintain high availability but do not provide any service level agreement (SLA) or uptime guarantees at this time.

We may perform maintenance, deploy updates, or experience interruptions that temporarily affect service availability. We will make reasonable efforts to provide advance notice of planned downtime.

By you. You may close your account at any time by contacting us or through account settings.

By us. We may suspend or terminate your account if you violate these Terms, engage in abusive or fraudulent activity, or fail to pay applicable fees. We will provide reasonable notice when possible, except in cases of severe violation.

Upon termination, your right to use Closr ceases immediately. We will retain your data for 30 days after termination to allow for export, after which it will be deleted.

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice within the application at least 14 days before the changes take effect. Your continued use of Closr after the effective date constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the service and close your account.

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

If you have questions about these Terms, contact us at: